Weave’s Privacy Commitment
We only collect the information that we actually need. Some of that is information that you actively give us when you sign up for Weave, register for an event, ask for customer support or buy something from us. We store your name and contact information, but we don't store credit card numbers (except with your permission and in one of our secured payment gateways).
What Weave does with the information you provide us directly – When you visit one of our websites or use our software, we automatically log some basic information like how you got to the site, where you navigated within it, and what features and settings you use. We use this information to improve our Weaves, to provide you with a more personalized experience, and to drive new product development.
Information Weave receives indirectly – Sometimes we receive information indirectly. If you ask about our products through one of our referral programs or partners or sign in to one of our products through an authentication service provider like LinkedIn or Google, they'll pass on your contact information to us. We'll use that information to complete the request that you made.
Information Weave receives from social media – If you engage with our brand on social media (for instance, liking, commenting, retweeting, mentioning, or following us), we will have access to your interactions and profile information. We will still have that information even if you later remove it from the social media site.
What Weave does with the information collected indirectly and from social media – We use your information to provide the services you've requested, create and maintain your accounts and keep an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you are currently using, your customer support requests, new products you may like, chances for you to give us feedback and policy updates. We analyze the information we collect to understand user needs and to improve our websites and services.
We are required to have a legal basis for collecting and processing your information – In most cases, we either have your consent or need the information to provide the service you've requested from us. When that is not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.
You CAN decline giving us certain kinds of information – You can decline certain kinds of information use either by not providing the information in the first place or by opting out later.
If you would prefer not to accept cookies, you can do this by activating the setting on your browser that allows you to refuse the setting of all or some cookies – However, if you use your browser settings to block all cookies, please be aware that some functions and features of Weave may not work properly because we may not be able to recognize and associate you with your Weave account. In addition, we may not be able to tailor our recommendations as well as we would be able to if you had not blocked the cookies.
We limit access to your personal information to our employees and contractors who have a legitimate need to use it – If we share your information with other parties (like developers, service providers, domain registrars, and partners), they must have appropriate security measures and a valid reason for using your information–typically to serve you.
The European Economic Area (EEA) provides certain rights to data subjects – including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain. Weave undertakes to provide you the same rights no matter where you choose to live.
You own your data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.
We hold the data in your account as long as you choose to use Weave: After you terminate your account, your data will be automatically deleted from our active database immediately and from our backups within three months after that.
If you are in the European Economic Area and you believe that someone has entrusted your information to us for processing (for instance, your employer or a company whose services you use), you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or company that entrusted the data to us and we will work with them on your request.
There are some limitations to the privacy we can promise you. We will disclose personal information if it's necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users' safety. We do not currently honor Do Not Track signals from internet browsers; when a universal standard for processing them emerges, we will follow it.
Last updated: May 25, 2018
Information Weave Collects and Controls
Weave has never sold your information to someone else for advertising or for any other purpose, and we never will.
Information that Weave Processes on Your Behalf